Refund policy

1. No “open-on-door” orders

For the safety of both parties, orders cannot be opened or inspected at the door during delivery. Once you receive your package, it is considered delivered and accepted as is.

2. 14-day exchange or return

All items are eligible for exchange or return within 14 days after receiving the order, as long as they are still in their original state (unused, with all tags, in the original packaging), with proof of purchase (order number or confirmation).

3. Exchange & return fees

The customer pays the exchange or return fees, calculated as the initial delivery fees + 20 EGP.

4. Worn or used items

50 EGP is deducted only if the item was worn or used (to cover dry cleaning and refurbishment).

5. Refunds

Refunds are sent by Instapay or mobile wallet within 7 days after we receive and inspect the item.

6. Defective or incorrect items

If you receive an item that is defective, damaged, or not as described, tell us within 2 days of receiving your order and we will fix it at no extra cost to you.

7. How to request an exchange or return

Contact us within the 14 days on WhatsApp 01033271826  or by email sjaal.scarves@gmail.com.